Refund Policy for It’s Here Delivery

1. Introduction

At It’s Here Delivery, we strive to provide the highest quality services to meet your logistics and delivery needs. This Refund Policy outlines the conditions under which refunds may be considered and provides guidance on how to request a review of your situation.

2. Service Satisfaction

2.1 Commitment to Quality: We are committed to delivering top-notch logistics and delivery services. If you encounter any issues with our services, please contact our customer support team immediately so we can address your concerns.

2.2 Resolution Process: Our team is dedicated to resolving any service-related issues promptly. We will work with you to find a satisfactory solution, which may include adjustments or service credits to address any shortcomings.

3. Refund Requests

3.1 Eligibility for Review: While we aim to ensure your complete satisfaction, refund requests are subject to a thorough review process. Requests for refunds will be considered based on the specific circumstances of each case.

3.2 Submission of Requests: To initiate a refund review, please submit a detailed explanation of your concern to our customer support team within thirty (30) days of the issue arising. Include any relevant documentation or evidence to support your claim.

3.3 Review Process: Our team will review your request and the circumstances surrounding it. We may reach out for additional information or clarification to fully understand the situation.

4. Alternative Solutions

4.1 Service Credits: In situations where a refund is not deemed appropriate, we may offer service credits as an alternative. These credits can be applied to future services, ensuring you receive value for your investment.

4.2 Service Adjustments: We may also make adjustments to the services provided to rectify any issues. This can include re-performing services or offering additional services at no extra cost.

5. Non-Refundable Items

Certain fees and charges are non-refundable under any circumstances, including but not limited to:

• Setup fees
• Customization fees
• Fees for services already rendered

6. Final Decision

The decision to issue a refund or provide alternative solutions rests solely with It’s Here Delivery. We will communicate our decision and any applicable solutions promptly following our review.

7. Contact Information

For any questions or to submit a refund request, please contact our customer support team at:

It’s Here Delivery Email: support@itshere.com